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Frequently Asked Questions

Brick & Mortar Store FAQ’s:

Where are you located?
You can visit our shop in downtown Halifax at 1658 Market Street, Halifax, Nova Scotia Canada B3J 0B7
 
How do I return something I bought?
We offer exchange or credit. Visit our returns details in our Exchange Policy.
 
Do you make everything you sell?
We wish we could take credit for all this awesomeness! We carry artists from all around the world. Products made in-house are labeled as Inkwell Originals.
 
Is everything you sell made by hand?
The artist’s hand is involved in part of or the entire process of making the products we carry. In some instances, they supply their design to a printer or manufacturer to create the finished product.
 
How can I sell my products with Inkwell?
Thanks for thinking of us for your product line! Visit our consignment page for application information. Please note that, due to a high volume of emails, we are only able to reply to emails with products we are interested in.
 
Do you offer gift wrapping in store?
We do! We sell many wrapping paper patterns and will wrap an item (purchased in store or elsewhere) for free when you purchase our wrapping paper.
 
What is your Environmental Policy?
Biodegradable packaging is used when possible. Most of our artists use recycled paper or repurposed materials in the making of their products.
 
Have a question not answered here?
Email us!
 

Online Store FAQ’s:

Can I pick up my order in person?
We would love to see you! Select “Free Local Pickup” as your shipping option at checkout. Please bring your receipt along with a valid form of ID.
 
There is an item I saw on your social media or in the brick and mortar shop that is not in your online store that I would like to purchase. Can I add this to my order?
Feel free to email us about any additional items that you would like to purchase. If we have it in stock, we will be happy to ship it to you.
 
When will my order ship?
Please reference our shipping details in our Pricing & Shipping Policy.
 
An item I am interested in is out of stock. When will it be re-stocked? 
Please email us to find out the status of an item.
 
Do you ship worldwide?
We do! Visit our shipping details in our Pricing & Shipping Policy.
 
How do I return something I bought?
We offer exchange or credit. Visit our returns details in our Exchange Policy.
 
What do you do with the personal information you collect?
Visit our privacy details in our Privacy Policy.
 
What is your Environmental Policy?
Biodegradable packaging is used when possible. Most of our artists use recycled paper or repurposed materials in the making of their products.
 
Have a question not answered here?
Email us!
 

Letterpress Printing & Graphic Design FAQ’s:

What is Letterpress Printing?
Letterpress is a unique 600-year-old printing process – the distinct feel and finish of letterpress printed paper takes printing back to an era very different from the printing methods used today.

Our cast-iron presses are hand powered. Paper is fed by hand – taking time and a high degree of skill. The type and image are pressed into the paper through the pressure of the press resulting in a charming and timeless tactile impression in the paper.
 
I have something I want letterpress printed. Is this something you do?
Yes, we do offer custom letterpress printing. Each project is quoted on an individual basis as many factors need to be considered.
 
Email us some basic information about your project (dimensions, quantity, ink colours, date required) to get your custom quote.
 
Keep in mind that not all designs are letterpress friendly. We have a Designing for Letterpress tip sheet that we can provide if you or someone else will be creating the design. It’s best to involve us early if your heart is set on a letterpress product.
 
Do you letterpress print supplied designs by another graphic designer?
Designs prepared outside of Inkwell are accepted. However, your graphic designer must ensure that all Designing for Letterpress tips have been followed in order to avoid additional fees and also to ensure suitability of artwork for letterpress printing. All supplied designs require review by Inkwell in order to properly provide the custom quote.
 
Please note: You are responsible for obtaining copyright / licensing permissions for any artwork submitted for printing.
 
I have something that I want printed. Can you help me with that?
We offer letterpress printing only. If that’s the printing process you desire, we would love to work with you.
 
I have something that I need designed. Can you help me with that?
We only offer graphic design services for projects that we can letterpress print. If that’s the printing process you desire, we would love to work with you.
 
A consultation in person or by phone may be necessary for custom design work. It allows us to discuss any ideas, themes, or inspirations you have for your project and to gather any additional information.
 
How much would it cost to have something letterpress printed?
All projects are quoted on an individual project basis as many factors need to be considered. Email us some basic information about your project (dimensions, quantity, ink colours, date required) to get a custom quote.
 
Keep in mind that not all designs are letterpress friendly. We have a Designing for Letterpress tip sheet that we can provide if you or someone else will be creating the design. It’s best to involve us early if your heart is set on letterpress.
 
How large can you print?
Maximum artwork size is 11”x14”. Maximum size paper we can print on is 14.5” x 20”.
 
What kind of paper do you print on? What kind of ink do you use?
All printing is done on our in-house paper. Our house paper is made of 100% recycled cotton specifically for letterpress printing and takes an impression very well. It is available in 118 lb and 236 lb weights and 2 shades of white: Bright or Natural.
 
When choosing colours for your design, keep in mind that each colour is a separate print run through the press and will add to the cost.
 
An additional mixing fee will be charged for custom mixed ink (Pantone or swatch). We mix our rubber based inks by hand. Therefore, slight variations may occur from batch to batch.
 
What is the turn-around time for a letterpress project?
Printed products are usually ready 4-5 weeks from time of order to completion. Please allow additional time if shipping is required.
 
During busy periods (i.e. Christmas/holiday season, wedding season), please allow at least 6-8 weeks from the time your artwork is approved until your printing is completed.
 
Do you offer finishing services?
At this time, we do not offer additional services like corner rounding, duplexing, edge painting, hot foil, die cutting or perforation.
 
Can I see samples of your work?
Visit us to see our growing portfolio. The letterpress process and our work are best appreciated in person.
 
Do you offer classes or workshops?
Our workshops are currently on hiatus. We have ideas percolating and hope to offer some letterpress workshops in the near future.
 
Twice a year (Inkwell’s anniversary in June and Nocturne: Art at Night in October), we bring a letterpress out on the store floor. At these times, visitors get to try their hand at printing a free keepsake on an antique printing press.
 
Can I rent time on your letterpress equipment?
Our presses are located within the retail shop. Rented press time is therefore not available.
 
What is your Environmental Policy?
Inkwell prints on paper made of 100% recycled cotton paper. Our presses are hand powered and hand fed. We use biodegradable sleeves for our paper goods and biodegradable products for cleanup.
 
Have another question?
Email us!